Customer Service Mission Statement

The Santa Clarita Water Division (SCWD) values our customers and strives to provide the highest level of customer service and reliable water at a reasonable price. We aim to streamline the billing process and are always available for questions and information. Should your home or business ever have a water emergency, SCWD is readily available via their after hours answering service at (661) 259-2737.

Billing

Due Date Your bill is due and payable upon date of presentation. It will become past due if not paid within 19 days from the date of mailing. Reminder Notice If you forget to pay your bill, we will send you a reminder notice and assess a $10.00 late fee to your account. Termination Notice If your payment is still not received by the reminder notice due date, we will then hang a door hanger notice on your front door advising you your service will be terminated and a $25.00 door hanger fee will be assessed to your account. Shut Off for Non-Payment If your service is shut off for non-payment, it will be restored only after payment of total amount due plus a $44.00 reconnection charge ($82.00 re-connection charge after 4:30 p.m. Mon-Thurs, after 3:30 p.m. on alternating Fridays beginning 01-08-2010, closed alternating Fridays, weekends and holidays). A deposit may also be required. If you need to extend your payment date, call to make arrangements. Returned Items The charge for all returned items is $43.00. A payment by cash or money order will be required for the amount of the returned check plus the $43.00 returned check charge. Direct Debit accounts that do not have the money in their banking account at the time of debiting will also be charged $43.00.

How to Read Your Bill

In addition to your account balance, your monthly water bill contains useful information about your water use history and water conservation. Click below to learn how to read your bill and form a better understanding of your household's water use.

Payment Instructions

Rates

Water Rates

Efficient water use and reduced water waste is an easy way save money. These actions are especially important, due to current regional water shortages. In an effort to increase awareness of the cost of local and imported water supplies and encourage further conservation throughout the valley, SCWD implemented an inclining block tiered water rate structure for single-family residential customers and a separate uniform water rate for irrigation customers effective January 1, 2010.

Why did my rates increase? SCWD is committed to providing a cost-effective service and reasonably priced water to our customers. The proposed rate increases are in effect January 1, 2010 through December 31, 2012 and provide the funds necessary for the following items: Anticipated increase in the wholesale cost of imported water Water system operations including increasing treatment, operational and maintenance costs to meet stringent federal and state water quality regulations Higher energy costs Capital Improvement Program

How will it affect me?

The table below will help you estimate your bill as a result of the rate increase:

Sample single family dwelling residential customer bill based on various Ccf's
(one Ccf is approximately 748 gallons)

How can I avoid paying higher rates?

The implementation of this new rate structure will encourage conservation by rewarding those that conserve and penalizing those that waste water. Efficient water use will save you money and help to protect the valley's water resources. Visit our conservation page for easy water saving tips.

SCWD has prepared a financial plan and rate equity study supporting the rate increase. The study is available for review at our administrative offices during normal office hours. If you have questions, please contact our customer service department at (661)259-2737.

Forms

Request New Service/Discontinue Existing Service

You can request new service or discontinue existing service by phone or in person. Call 661-259-2737 or come by our office located @ 26521 Summit Circle, located in the Summit Circle Office Park, between the hours of 7:30am to 5:30pm Monday through Thursday and 7:30am to 4:30pm every other Friday. Our office is closed every other Friday and holidays.

Please note we do need a 24 hour advanced notice and we do not work weekends or holidays and our office is closed every other Friday